Info

Get in Touch

get your discount

If you book direct with us, you get a 10% discount on all tours. Use the promo code DIRECTBOOKING on your shopping basket to see your discounted price.

Cancellation rules SwissTravelGuide


Cancellation by the customer, rebooking’s, substitutes, unused services: 


The customer may withdraw at any time prior to the rice from the travel contract. The entrance of the cancellation at SwissTravelGuide is decisive. In case of cancellation of the travel contract, cancellation fees will apply:

 

  • Cancellation up to 1 days prior departure = full refund
  • Cancellation less than 24h of departure = no refund


  • No refunds for tours and tickets on Glacier Express train
  • No refunds once a tour or service has commenced (except force-majeure events during a tour)


 


Cancellation by SwissTravelGuide:

 

In exceptional circumstances and in unforeseeable or extraordinary circumstances, SwissTravelGuide may cancel the trip without prior notice prior 12 hours of departure, when at an advertised or officially established minimum number of participants is not met or the weather situation requires a cancellation. In both situations, full refund of the price is provided by SwissTravelGuide.

We’d love to hear from you. 

Choose the most convenient method and we’ll get back to you as soon as we can.
Please do NOT contact us for packages - we do not offer them, but you can combine our tours for mulitple days.   

Contact Us

+41 794447737
operations@swisstravelguide.ch
Sportplatzweg 37, Naters, 3904, CH

BLOG SWISSTRAVELGUIDE

why we walk

By Mike von Aesch • 23 Aug, 2022
This is a subtitle for your new post

SwissTravelGuide Zermatt, Gornergrat and Matterhorn tour

By noreply • 08 Jan, 2021
a short video from our tour to Zermatt, the Matterhorn village.

By noreply • 08 Jan, 2021
 negative reviews can have positive sides 😂

working with Online Travel Agencies (OTA) like Viator, Tripadvisor, GetyourGuide & Expedia

By noreply • 08 Mar, 2020
If you search for tours, most probably your search engine will give you a result, bookable on a OTA, a online travel agency (like Viator, Tripadvisor, GetyourGuide, Expedia). The OTA is just the broker between you as valued customer and us, the touroperator. In order for the OTA to list our products, it receives a lot of money from the commissions.We have to adhere to strict rules of the game, which can only be changed by the OTA. This is very often done "in the middle of the game" like new commission rules, new description requirements, changed cancellation conditions and discounts.OTA - Don't book your tours with them!They make their own price. No, it's not the cheapest. Their "low price guarantee" is a fake. Tour operators don't have any influence on OTA's prices.If you find a tour on a OTA you'd like to book, please, contact the tour operator directly.You will safe money (up to 28%) and the money you've paid for the excursion supports the local community and not an international company.We're happy to help you in your travel plans!www.swisstravelguide.ch

Why Swisstravelguide uses public transportation

By noreply • 29 Apr, 2019

private tours vs. group tours

By noreply • 05 Apr, 2019
Share by: